We collect information from you in the following ways:
Directly when you sign up, use our products, or contact us.
Automatically when you interact with our website, platform, or integrations.
From Third Parties such as connected APIs, business partners, and publicly available sources.
We use your information to:
Provide and maintain our AI and SaaS services.
Train and optimize AI models for better performance (with anonymization where applicable).
Personalize your experience and deliver relevant responses.
Process transactions and send invoices.
Communicate updates, security alerts, and product announcements.
Comply with legal obligations and enforce our terms.
Under PIPEDA, we process personal information based on:
Consent (explicit or implied through use of our services).
Contractual necessity to deliver requested services.
Legal obligations for compliance with laws and regulations.
Legitimate interest in improving our products and preventing fraud.
We do not sell or rent your personal information.
We may share data only:
With your consent.
With service providers who support our operations (e.g., hosting, analytics, payment processing).
For legal compliance with law enforcement or court orders.
During mergers or acquisitions as part of corporate transactions.
All service providers we work with must adhere to strict confidentiality agreements
Data is securely stored in Canada and/or regions compliant with PIPEDA.
Retention periods vary depending on the service, but we only store data as long as necessary for the intended purpose or legal requirements.
Once no longer needed, data is securely deleted or anonymized.
We employ industry-standard security measures including:
Data encryption (in transit and at rest).
Access controls and authentication safeguards.
Regular vulnerability assessments.
Employee confidentiality agreements and training.
However, no system is 100% secure, and we cannot guarantee absolute protection.
If data is transferred outside of Canada, we ensure it is protected with equivalent safeguards in compliance with PIPEDA and relevant laws.
Under PIPEDA and Ontario privacy laws, you have the right to:
Access your personal information.
Correct or update inaccurate data.
Withdraw consent at any time (may affect service availability).
Request deletion of your personal data.
File a complaint with the Office of the Privacy Commissioner of Canada.
We use cookies and similar technologies to:
Improve site performance.
Measure analytics and user engagement.
Store session information.
You may disable cookies through your browser settings, but some features may not work properly.
Our AI agents, including Xena, may store and process conversation data to:
Respond to user queries.
Execute actions and workflows.
Improve performance via model retraining (with anonymization where applicable).
We do not use client-specific conversation data to train public AI models without explicit consent.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
For any privacy-related questions or requests, contact us at:
Xenara Inc.
Email: hello@xenara.ai
Address: 2575 Evelyn Court Mississauga, On, L5A 3V1, Canada