Specialty-retail POS rollout in the Greater Toronto Area
Custom POS for a Mississauga-based specialty retailer with multiple GTA storefronts — offline-first sync, Interac + Stripe Terminal integration, multi-language receipts, QuickBooks reconciliation.
The client
A Mississauga-based specialty retailer operating multiple storefronts across the Greater Toronto Area. Customer name under NDA at their request — references available on private call. The business serves a multi-cultural GTA customer base with multi-language receipts and tax-handling specifics that off-the-shelf POS struggled to fit.
The problem
- The chain had outgrown off-the-shelf POS. Inventory transfers between stores were a weekly spreadsheet operation.
- Head office couldn't see live sales or stock across the GTA storefronts.
- Receipts needed multi-language support for the customer base.
- End-of-day cash-up was inconsistent across stores, with manager review involving phone calls instead of system flags.
- QuickBooks reconciliation was a multi-day task at month-end instead of an automated daily flow.
What Xenara built
- Counter app with barcode scanning, customer lookup, discounts, refunds, splits.
- Offline-first sync — terminals keep selling when broadband drops; sync resumes on reconnect.
- Multi-store inventory with transfer workflows, stock-in-transit state, and head-office dashboards.
- Stripe Terminal + Interac integration; hybrid sales (card + cash) cleanly handled.
- End-of-day cash-up with multi-denomination drawer counts and manager-review variance thresholds.
- Bilingual receipts (English + secondary language per location).
- Multi-province tax handling with exempt categories.
- QuickBooks Online integration — end-of-day journal entries post automatically.
How we rolled it out
Pilot store first — 6 weeks build, 4 weeks hardening with Xenara engineers on-site for weekend rushes. Then one store per week, geographically clustered. Full chain live in a single quarter without losing a sales day.
Outcomes
- Live inventory and sales across every GTA storefront, viewable at head office in real time.
- Cash-up time per store cut to under 10 minutes.
- QuickBooks reconciliation went from days to clicks.
- Stores keep selling during connectivity outages — sync catches up automatically.
See our POS development service or the POS rollout playbook. Email hello@xenara.ai.